Terms & Conditions
Welcome to Lucera. By using our online store and placing an order, you agree to the following terms and conditions:
1. Orders
- Customers are responsible for providing accurate and complete information when placing an order.
- All orders are subject to product availability.
- We reserve the right to cancel or modify an order when necessary, including cases of product unavailability or incorrect product information.
2. Products
- Product images may vary slightly from the actual product due to lighting, photography, or screen settings.
- We strive to provide accurate product descriptions and information to the best of our ability.
- Food and dessert products may vary slightly in appearance due to their handmade or prepared nature.
3. Prices & Payments
- All prices are displayed in Kuwaiti Dinars (KWD) unless otherwise stated.
- We reserve the right to change prices or promotional offers at any time without prior notice.
- Payment must be completed using the payment methods available on the store.
4. Delivery
- Delivery times may vary depending on the customer's location, order details, and delivery conditions.
- Customers are responsible for providing a correct delivery address and contact information.
- Delays caused by circumstances beyond our control may occur.
5. Returns & Exchanges
- Due to the nature of food and dessert products, returns and exchanges may be limited for hygiene and food-safety reasons.
- Any concerns regarding an order should be reported as soon as possible after delivery.
- Products must be in their original condition where applicable.
6. Food Products
- Customers are responsible for reviewing product descriptions and any available ingredient or allergen information before placing an order.
- Customers should inform us of any known food allergies or dietary requirements before ordering, where applicable.
- Lucera is not responsible for reactions resulting from undisclosed allergies or sensitivities.
7. Privacy
- Customer information is used for order processing, delivery, customer service, and improving our services.
- We do not sell or share customer information except when necessary to provide our services or when required by law.
8. Changes to Terms & Conditions
Lucera reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective once published on the online store.
9. Contact Us
For any questions regarding orders, products, delivery, returns, or these Terms & Conditions, please contact Lucera through the contact details available on our online store.
